Software For Ticketing All Teams
Every team, including IT, HR, and legal, can quickly and easily set up and customize their service desks to fit their unique requirements
Features
Ticket Creation
Allow users to create tickets with detailed information about their issue or request.
Ticket Assignment
Enable ticket assignment to specific individuals or teams responsible for addressing the issue.
Status Tracking
Provide real-time status updates for tickets, allowing users to monitor progress.
Prioritization
Allow users to set priorities for tickets to ensure critical issues are addressed promptly.
Automation Rules
Implement automation rules for ticket routing, escalation, and other repetitive tasks.
Knowledge Base Integration
Integrate a knowledge base to provide users with self-help resources and reduce ticket volume.
Communication Tools
Offer built-in communication tools for collaboration and updates on ticket progress.
Reporting and Analytics
Generate reports and analytics on ticket resolution times, user satisfaction, and other key metrics.
Mobile Accessibility
Ensure users can access and manage tickets through mobile devices for flexibility.
Integration Capabilities
Integrate with other tools and systems, such as email or CRM, for a unified workflow.
Get Moving Quickly
It's simple to get going. Installation or setup time are not necessary. Utilize time-saving features like approval workflows, automation, and ticket views together with pre-built templates to complete tasks more quickly right out of the box.
Not as Easy as Your Inbox
Keep track of the conversation you are having with your consumer. To ensure that nothing is overlooked, move the discussion from the inbox (or from Slack or Microsoft Teams using Halp) to a single queue in Technoboot Service Management. Resolve more tickets and cut down on back and forth.
Many Groups on a Single Platform
Requests are connected across an extensive digital pipeline through integrations throughout the Atlassian platform, ranging from knowledge management (Confluence) to continuous delivery (Bitbucket) and planning, collaboration, task and product development (Technoboot Software and Trello).
For the processes of request fulfillment, incidents, problems, and change management, Technoboot Service Management has earned PinkVERIFYTM certification
Make sure your SLAs are accurate each and every time. Prioritize your tasks so that you finish the most critical ones first.
Automate tasks to reduce workload and free up agents' time to work on critical issues.
Acquire insight into the KPIs that are significant to your enterprise. By identifying bottlenecks early on, performance can be improved.
Make it simple for your service teams to handle and share knowledge so you can always find the answers you need.
Service Desk
Human Resources
The backbone of our organization, our Human Resources team, plays a vital role in fostering a positive workplace culture, talent acquisition, and employee development.
IT Resources
Our IT team is the engine that keeps our technological infrastructure running smoothly.
Accounting and Finance
Requests are connected across an extensive digital pipeline through integrations throughout the Atlassian platform, ranging from knowledge management (Confluence) to continuous delivery (Bitbucket) and planning, collaboration, task and product development (Technoboot Software and Trello).
